POLO RALPH LAUREN

CUSTOMER EXPERIENCE ASSOCIATE - POLO RALPH LAUREN

CUSTOMER EXPERIENCE ASSOCIATE

POSITION SUMMARY
Demonstrate RL Brand philosophy & EMEA values
Contribute to the stores success by delivering an exceptional level of the RL Experience
Provide all customers a welcoming environment to Connect, Convert & Conclude leaving them with a positive lasting impression of Ralph Lauren

POSITION SCOPE
EXCEED SALES AND PROFITABILITY TARGETS
Responsible for achieving personal or team sales goals & key metrics: Sales, Conversion & Units Per Transaction(UPT) & Customer Data Capture(CDC)
Adhere to all company policy & procedures including Health & Safety
Understand the key metrics and how your performance impacts the results
Request advice and coaching improve your contribution
Adopt a safe attitude to your work
Work with pace & energy in all you do
Contribute to stores success with effective communication & teamwork

INSPIRE AND DEVELOP
Convey the RL experience in all you do
Be responsible for your personal contribution to the team and store
Own your personal development plan, look for ways to continuously improve
Deliver great service and performance
Represent Ralph Lauren(RL) through impeccable dress and grooming standards

RL EXPERIENCE AND SERVICE MODEL
Deliver an exceptional RL experience to all customers
Connect with all customers, provide a welcoming environment & elevated service experience through positive words and actions
Demonstrate a customer first culture at all times, embrace & deliver the Expert Hot spots: Greeter, ICONS, Footwear, Dressing room & Register
Contribute to the stores success with effective communication and teamwork
Be responsible for updating personnel knowledge of product layout, ranges and concepts
Be able to describe product ranges, concepts, features and benefits
Inspire the customer to buy, provide advice, offer alternatives and upsell additional products
Optimize opportunities at the dressing room / on the sales floor to sell and upsell
Ensure dressing rooms are ready for customers by promptly clearing merchandise and ensuring its clean for our customers
Conclude the experience and provide a lasting positive impression
Manage customer queries positively and professionally

BRAND PRESENTATION AND OPERATIONAL EFFICIENCY
Manage tasks energetically and efficiently
Maintain brand presentation and retail standards through recovery and maintenance
Seek out and understand current promotions and events
Learn Ralph Lauren systems and procedures to enhance selling efficiencies and building of the customer data base
Build knowledgeable to perform sales support functions


Send your application to F
abrice.Jareton@ralphlauren.com