POLO RALPH LAUREN

CUSTOMER EXPERIENCE ASSOCIATE

POSITION SUMMARY
 Demonstrate RL Brand philosophy & EMEA values
 Contribute to the stores success by delivering an exceptional level of the RL Experience
 Provide all customers a welcoming environment to Connect, Convert & Conclude leaving them with a positive lasting impression of Ralph Lauren

POSITION SCOPE
EXCEED SALES AND PROFITABILITY TARGETS
 Responsible for achieving personal or team sales goals & key metrics: Sales, Conversion & Units Per Transaction(UPT) & Customer Data Capture(CDC)
 Adhere to all company policy & procedures including Health & Safety
 Understand the key metrics and how your performance impacts the results
 Request advice and coaching improve your contribution
 Adopt a safe attitude to your work
 Work with pace & energy in all you do
 Contribute to stores success with effective communication & teamwork

INSPIRE AND DEVELOP
 Convey the RL experience in all you do
 Be responsible for your personal contribution to the team and store
 Own your personal development plan, look for ways to continuously improve
 Deliver great service and performance
 Represent Ralph Lauren(RL) through impeccable dress and grooming standards

RL EXPERIENCE AND SERVICE MODEL
 Deliver an exceptional RL experience to all customers
 Connect with all customers, provide a welcoming environment & elevated service experience through positive words and actions
 Demonstrate a customer first culture at all times, embrace & deliver the Expert Hot spots: Greeter, ICONS, Footwear, Dressing room & Register
 Contribute to the stores success with effective communication and teamwork
 Be responsible for updating personnel knowledge of product layout, ranges and concepts
 Be able to describe product ranges, concepts, features and benefits
 Inspire the customer to buy, provide advice, offer alternatives and upsell additional products
 Optimize opportunities at the dressing room / on the sales floor to sell and upsell
 Ensure dressing rooms are ready for customers by promptly clearing merchandise and ensuring its clean for our customers
 Conclude the experience and provide a lasting positive impression
 Manage customer queries positively and professionally

BRAND PRESENTATION AND OPERATIONAL EFFICIENCY
 Manage tasks energetically and efficiently
 Maintain brand presentation and retail standards through recovery and maintenance
 Seek out and understand current promotions and events
 Learn Ralph Lauren systems and procedures to enhance selling efficiencies and building of the customer data base
 Build knowledgeable to perform sales support functions


Send your application here.